A world of colours, charm & culture

Order, payment, delivery and return

1 – Order

If your order is placed before 3.00 pm (local time), it will be prepared and sent in the same day. Otherwise, it will be processed in the next day. Orders placed on Thursday (after 3.00 pm), Friday and Saturday will be sent on Sunday morning.

Shipping fees are confirmed online before your order’s final validation. For customers outside Egypt, VAT and customs taxes can be requested upon arrival by local authorities, according to regulations in the country of arrival.


 2 – Payment

For customers in Egypt

Orders delivered in Egypt can be paid by:

    • • cash-on delivery (directly to Aramex messenger or to Oum El Dounia store, if you chose a pickup in store)
    • • By Visa/MasterCard issued by any bank. The National Bank of Egypt secures payment transactions over the Internet using the latest techniques of internationally recognized security, SSL (Secure Sockets Layer), Master Card Secure Code (MCSC), and Verified by Visa (VBV).

Select your favorite payment method from the convenient payment options we provide

 

For customers outside Egypt

Orders shall be paid by Visa/Mastercard issued by any bank. The National Bank of Egypt secures payment transactions over the Internet using the latest techniques of internationally recognized security, SSL (Secure Sockets Layer), Master Card Secure Code (MCSC), and Verified by Visa (VBV).


 3 – Delivery

For customers in Egypt

Aramex can deliver everywhere in Egypt

    • • Cairo and surroundings: 2-3 days
    • • Alexandria and Suez canal: 3 days
    • • Luxor, Aswan, El Gouna, Hurghada and Sharm el Sheikh: 3-4 days.

Your order will be delivered to your doorstep and you will have to sign a receipt confirming you received it.

Your order will have a tracking number so you can follow up delivery on http://www.aramex.com/

It is very important you provide us very detailed information about your address and its location, do not hesitate to add more details to your address and to check carefully your mobile number is correctly written. You might be called by Aramex to confirm delivery.

In-store pickup

Your order can be delivered to one of our stores (Tahrir or Maadi) for free. For orders placed from Sunday to Thursday before 3.00 pm, they will be available at the chosen store the next day. For orders placed on Friday and saturday, they will be available in store from Monday morning.

For customers outside Egypt

FedEx delivers worldwide, door-to-door. Your order will take from 4 to 8 days according to your country of residence and to days off. You will receive an email from us, confirming your tracking number and the average time of delivery. Please check carefully all your information (address and mobile number) before validating your order.

Your order will have a tracking number so you can follow up delivery on http://www.fedex.com/

We remind you that FedEx can request VAT and customs taxes upon delivery, according to local regulations in your country of residence. This is not under Oum El Dounia's repsonsability.


 4 - Return

For customers in Egypt

You can return or exchange your purchase if you are not fully satisfied. You shall contact us within 48 hours from the day your order was delivered by emailing the detailed information concerning the item you want to return or exchange you can Contact Us along with your name, telephone, product description, delivery reference number. Very important: please mention in the subject line, Return or Exchange, and the order number it is related to. Returned/exchanged items shall be in their original packaging.

Products neither refundable nor exchangeable: books, cosmetics, sale items.

Our website respects the Egyptian Consumer Protection Law Regulations.

 

For customers outside Egypt

In case, any item is damaged or broken during transportation, please Contact Us along with your name, telephone, product description, delivery reference number. Very important: please mention in the subject line, Damaged and the order number it is related to. We will contact our international courier whose insurance covers purchases up to 2000 EGP.

International returns or exchange cannot be proposed.